Aren't absolutely in love with your new purchase? Don't worry we've got you covered!
Eligible merchandise may be returned within 15 days of receipt of your shipment for a full refund back to the original form of payment. Once your returned order has been received, inspected and processed, you will receive an email confirmation. Please allow 10 business days for your refund to be processed.
Eligible merchandise received after the 15 day time frame required for returns will be able to receive store credit within 30 days of receipt of your shipment. Once your returned order has been received, inspected and processed, you will receive an email confirmation. Please allow 10 business days for your store credit to be processed and issued.
*The Modern Minx NYC is unable to accept any returns/store credit returns after 30 days from the order date.*
Due to the high-volume of orders received, exchanges cannot be provided as we are unable to guarantee that the item/size needed will be available once your return is received.
Defective Items/Incorrect Items
If you received defective items or items that you believe were incorrect, please contact us within 24 hours from delivery at Sales@TheModernMinxNYC.com to correct the issue.
Refused / Undeliverable Orders
Orders that are refused on delivery or returned as undeliverable due to an incorrect address will be subject to a restocking fee.
Refund / Store Credit Eligibility
Here comes the fine print...
In order for your item to be eligible for a full refund or store credit, it must meet the following criteria:
- Item(s) must be in NEW and undamaged condition.
- Item(s) have all product and The Modern Minx NYC tags attached.
- Item(s) must be unworn, unwashed and unaltered.
- Item(s) must be free of any stains (makeup, deodorant, etc.) / Scent (perfume, smoke, detergent, etc.).
- Small items, such as jewelry or sunglasses, must be unopened and in original packaging.
- Items that do not meet this criteria will be refused, returned to you and are subject to a shipping charge.
- Final Sale Items - Items ending in $.97,$.99 or marked as "Final Sale" are Final Sale and will not be eligible for a return or store credit.
How to Send Your Return or Store Credit Items
Please Note: All return/store credit return shipping will be your responsibility. In order to ensure that your return is received by us and successfully processed, we highly recommend obtaining trackable and insured shipping services. The Modern Minx NYC is not responsible for lost or stolen packages.