Aren't absolutely in love with your new purchase? Don't worry we've got you covered!
Eligible merchandise may be returned within 15 days from the date in which the order was received for a full refund in the form of a store gift card. Gift cards may used at any time, in conjunction with any applicable discount codes and never expire.
If you would like to return an item, please contact us at: info@TheModernMinxNYC.com to be provided with a return form, an RMA number and further return instructions. Please be sure to include the return form in your package along with the undesired item(s).
Once your returned order has been received, inspected and processed, you will receive an email confirmation. Please allow 10 business days for your store credit to be processed and issued via the form of an E-Gift Card. E-Gift Cards never expire and cover the original purchase price and tax if applicable. The Modern Minx NYC does not credit original shipping charges.
*The Modern Minx NYC is unable to accept any returns after 15 days from the date in which the order was received*
Exchanges cannot be provided as we are unable to guarantee that the item/size needed will be available once your return is received.
Defective Items/Incorrect Items
If you received defective items or items that you believe were incorrect, please contact us within 24 hours from delivery at info@TheModernMinxNYC.com to correct the issue.
Refused / Undeliverable Orders
Orders that are refused on delivery or returned as undeliverable due to an incorrect address will be subject to a restocking fee along with any applicable shipping charges.
Refund / Store Credit Eligibility
Here comes the fine print...
In order for your item to be eligible for a full refund or store credit, it must meet the following criteria:
- Item(s) must be in NEW and undamaged condition.
- Item(s) have all product and The Modern Minx NYC tags attached.
- Item(s) must be unworn, unwashed and unaltered.
- Item(s) must be free of any stains (makeup, deodorant, etc.) / Scent (perfume, smoke, detergent, etc.).
- Small items, such as jewelry or sunglasses, must be unopened and in original packaging.
- Items that do not meet this criteria will be refused, returned to you and are subject to a shipping charge.
- Item must be received by The Modern Minx NYC prior to the 15 day timeline allowed for returns.
- Final Sale Items - Items ending in $.97,$.99 or marked as "Final Sale" are Final Sale and will not be eligible for a return or store credit.
The Modern Minx NYC requires items to be returned within 15 days of the date in which the order was received to qualify for a refund in the form of store credit. Returns received after 15 days are considered stale returns. Stale returns are subject to being rejected and returned to the sender. Alternatively, The Modern Minx NYC, at its discretion, may apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.
Return Shipping Charges
The Modern Minx NYC currently does not provide pre-paid return shipping labels.
All return shipping charges must be prepaid by you at your expense. We do not accept COD deliveries and they will be rejected.
**We recommend using tracking and/or insurance services when mailing your return as The Modern Minx NYC does not hold responsibility for packages lost in transit.**